An AI phone assistant built for how plumbing calls actually work
Not a generic chatbot. A phone assistant that can answer FAQs, take intake, book when you're connected, and hand water emergencies to a person.
A slip that says leak still needs you in the morning.
On a plumbing line the routine conversation is a slow drain or a dead heater. The escalate rule is water already on the floor. Those are different calls, and the assistant should not treat them as one note.
Slow drain, you're under a house
The caller can wait until Thursday. Capture the address and whether water is moving, then offer the open window. You stay under the house.
No hot water, no leak
A dead heater with a dry floor is a morning slot if you allow it. It is not the same ticket as a line that is spraying.
Towns you actually run
Georgetown, Round Rock, Cedar Park, Leander, Liberty Hill. Say no to the towns you do not. The assistant repeats that list. It does not invent a service map.
The calendar you keep
Google or Outlook via Fonio Scheduler, plus Calendly and Cal.com. It books only time that calendar shows as open.
Water on the floor
A supply line that will not stop transfers to a person. Ask about a valve only if you wrote that question. No invented shutoff speech.
Drain or flood, in writing
The transcript should say which one. A note that only says leak is the problem you already have with a message service.
Book the drain. Do not invent the truck.
A heater visit books only if the calendar shows the window. Google or Outlook via Fonio Scheduler. Calendly and Cal.com too.
- Field-service CRMs like ServiceTitan or Housecall Pro are not live native integrations
- Ask fonio.ai before promising them
Who owns what
Wilco helps you decide fit for your shop. fonio.ai owns product, pricing, setup, and support. When it's a yes, you go in through Wilco's partner link.
A slow drain in Leander is not a flood in Georgetown
This is the shape of the script, not a promise that every caller books. You still write the words, the towns you run, and when a human takes the line. The shop hub is Central Texas plumbing answering.
Drain and heater
A kitchen drain that has been slow for a week can land on the next open window through plumbing appointment booking. A water heater with no hot water, and no water on the floor, can book a morning slot if you allow it. The assistant confirms the address before hang-up.
Nights are spelled out on after-hours plumbing answering. The ring while you are already under a sink is the call you miss while you're on the job.
Water that will not stop
A supply line spraying in a Round Rock rental is not a booking. Your rule sends it through plumbing emergency call handling. Ask whether they closed a valve only if you scripted that. Do not let the assistant invent a shutoff speech.
If you already pay a service that only writes "leak," read plumbing vs an answering service. Solo trucks: plumbing for owner-operators. Plans, with no Wilco package, are on plumbing pricing.
More on plumbing calls
Mind seeing if it's real for your shop?
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Wilco helps you decide fit. fonio.ai owns the product, pricing, setup, and support.
Wilco Voice is an independent partner of fonio.ai.