Legal · Emergency call handling
An arrest needs a person. A consult request often doesn't.
An AI phone assistant can sort urgency from FAQs, then transfer true emergencies to whoever's on call. Everything else gets clean intake. It does not give legal advice.
The split that matters
Not every night call is a matter that can't wait
Many are "can I book a consult tomorrow?" An AI assistant can handle the routine path and transfer when your script says it's urgent. It does not advise.
How routing works
You set the rules
- You define what counts as an urgent legal matter
- If-Then rules transfer to on-call or a live number
- Callers can get to a human. Once transferred, the AI call ends
- Don't claim it advises or dispatches. It routes to your people
Pair with after hours
Soft calls and hard calls
Use emergency routing plus after-hours answering so soft calls become booked consults and hard calls reach an attorney.
Related
More on law firm calls
Get started
Mind seeing if it's real for your firm?
Hear a free demo, then start with fonio.ai's 30-day money-back guarantee.
Wilco helps you decide fit. fonio.ai owns the product, pricing, setup, and support.
Wilco Voice is an independent partner of fonio.ai.