Auto · Emergency call handling
A stranded driver needs a person. An oil change often doesn't.
An AI phone assistant can sort urgency from FAQs, then transfer true no-start and stranded calls to whoever's on call. Everything else gets clean intake.
The split that matters
Not every night call is a car that won't start
Many are "can you fit me tomorrow?" An AI assistant can handle the routine path and transfer when your script says it's urgent.
How routing works
You set the rules
- You define what counts as a no-start or stranded emergency
- If-Then rules transfer to on-call or a live number
- Callers can get to a human. Once transferred, the AI call ends
- Don't claim it dispatches techs or tow trucks on its own. It routes to your people
Pair with after hours
Soft calls and hard calls
Use emergency routing plus after-hours answering so soft calls become bookings and hard calls reach a person.
Related
More on auto shop calls
Get started
Mind seeing if it's real for your shop?
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Wilco helps you decide fit. fonio.ai owns the product, pricing, setup, and support.
Wilco Voice is an independent partner of fonio.ai.